Ordering & Production Info
Welcome to Icons Reimagined. This page explains how ordering and payment work, as well as the timelines, shipping options, and responsibilities that come with purchasing our wheels.
1. Production Lead Times
Every wheel is built-to-order with precision and care. Production times begin only after the full or first payment has been received in our account, not from the day you make the transfer.
- 2-piece wheels: 35–45 working days
- 3-piece wheels: 45–55 working days
Note: International bank transfers can take up to 5 business days to arrive. Please factor this into your project timeline.
2. Payment Options
You can pay for your wheels in full or split payment across two checkouts.
Pay in Full
Add all four wheels in your chosen specification to the cart, select By Sea or Air Freight, and complete checkout.
Split Payment Across Two Checkouts
Pay for your four-wheel set in two stages.
Step 1 — Pay for the first half
- Add two wheels in your chosen specification to the cart.
- At checkout, select “For Deposits or Shipping Only – No Shipping Added.”
- Complete your payment.
This is the initial payment towards your complete four-wheel set. “No Shipping Added” does not mean free delivery — you will pay for shipping at the second checkout.
Step 2 — Pay the balance when your wheels are ready
- Add two more wheels with the same specification to the cart.
- Select By Sea or Air Freight at checkout.
- Complete payment for the remaining two wheels and shipping.
Use the same email address for both checkouts. Send us your first order number so we can connect the payments.
Your complete set of four wheels will be dispatched together after the second payment has been received.
Ordering different front and rear specifications? Contact us before using this payment method so we can confirm how to divide your payments.
Pay by Invoice
Choose Invoice at checkout if you need a company invoice or would like to arrange payment with us. We’ll follow up with the payment instructions.
For bank transfers, please include your order number as the payment reference. Production begins after your initial or full payment has reached our account. International transfers can take up to five business days to arrive.
3. Shipping & Delivery
We ship wheels worldwide. Once your wheels are complete and the final payment has been received, delivery timelines are as follows:
- By air: up to 14 days
- By sea: up to 60 days
We will provide tracking details once your wheels leave our facility.
4. Warranty Coverage
All Icons Reimagined wheels come with a warranty. Please read our full warranty policy here: Limited Warranty
5. Order Changes, Cancellations & Returns
Every wheel is made to order to your chosen specifications. We do not accept change-of-mind returns on made-to-order wheels.
Please check your wheel specifications, fitment and finish carefully before ordering. If you need help choosing, contact us before placing your order.
To request a change or cancellation, contact us immediately with your order number. Once production has started, we cannot accept cancellations or specification changes.
If your wheels arrive damaged, faulty or different from the agreed specification, contact us promptly with your order number and photographs so we can investigate and arrange an appropriate solution.
This policy does not affect your applicable statutory consumer rights.
6. Responsibility
At Icons Reimagined, we believe in transparent pricing and no unexpected import charges.
Import Duties, Taxes & Customs Fees
Where import duties, taxes, and customs clearance charges are included in your confirmed order, Icons Reimagined is responsible for covering those charges as agreed.
For destinations or shipping arrangements where these charges are not included, any applicable duties, taxes, or import fees remain the customer's responsibility. We will communicate this before the order is confirmed.
Shipping & Delivery
While we work closely with our shipping partners to ensure reliable delivery, Icons Reimagined cannot guarantee delivery dates or accept responsibility for delays caused by:
- International banking and payment processing
- Customs inspections or clearance procedures
- Shipping carrier disruptions or circumstances beyond our reasonable control
Customer Responsibilities
Customers are responsible for providing accurate delivery details and any documentation reasonably required for customs clearance.
For full details about pricing, shipping options, and import charges, please refer to our Pricing, Shipping & Import Charges policy
If you have any questions, just reach out to our team — we’re here to help!